Managing Your Headsets



Groups


Groups are admin-defined blocks of headsets that share the same apps, configuration and settings. Groups allow you to efficiently set up, deploy changes and manage updates to multiple headsets at one time.


Adding headsets to a group can help you manage and maintain their apps, settings and configurations. Headsets can only belong to one group and once they're added they can't be managed individually.


To add a headset to a group:

  1. From Device Manager, click Device Fleet.

  2. Click All Devices, then click Group Devices, then click the group you want to add a headset to.

  3. Check the box next to the headset, then click Assign to Group, then click Move to new group.


To remove a headset from a group:

  1. From Device Manager, click Device Fleet.

  2. Click the group the headset is currently in, then click Group Devices, then click All Devices.

  3. Check the box next to the headset, then click Assign to All Devices, then click Move Devices.

This feature requires v25.

You can search or sort your list of headsets in Device Manager based on certain criteria.

To search for headsets in Device Manager:

  1. From Device Manager, click Device Fleet.

  2. Click the search bar at the top and type what you want to search for. You can search based on the following criteria:

    • Device Name

    • Device Status

    • Battery Level

    • Group

    • Model

    • Operating System

To delete a headset group:

  1. From Device Manager, click Device Fleet.

  2. Click Group Devices.

  3. Highlight the group you want to delete and click Delete..

  4. Click Confirm to finish deleting a group.