Managing Your Headsets


Learn how to manage your Oculus for Business device in the headset and in Device Manager.



Status


Selecting a headset from the Device Fleet dashboard will show Overview information including:

  • Device Status

    • Unconfigured: Headset is staged for activation but has not gone through the activation process yet (Device Setup app).

    • Active: Connected in past 24 hours.

    • Offline / Unreported: Has not connected in 24 hours.

    • License expired: Device does not have an active license and is unusable.

    • License is expiring in XX: Countdown to license expiration within 30 days.

    • OS update available: Device is running an older operating system than available.

  • OS version

  • Headset battery level

  • Controller battery levels

  • Wi-Fi network

  • Other configured Wi-Fi networks

  • Last updated time

  • Controller ID numbers

  • Controller status

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The Device Fleet dashboard allows you to view information, manage your headsets and perform administrative actions.

From here you can see things like device status, manage app deployment, assign and remove Wi-Fi networks and manage group assignments.

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Groups


Groups are admin-defined blocks of headsets that share the same apps, configuration and settings. Groups allow you to efficiently set up, deploy changes and manage updates to multiple headsets at one time.


Adding headsets to a group can help you manage and maintain their apps, settings and configurations. Headsets can only belong to one group and once they're added they can't be managed individually.


To add a headset to a group:

  1. From Device Manager, click Device Fleet.

  2. Click All Devices, then click Group Devices, then click the group you want to add a headset to.

  3. Check the box next to the headset, then click Assign to Group, then click Move to new group.


To remove a headset from a group:

  1. From Device Manager, click Device Fleet.

  2. Click the group the headset is currently in, then click Group Devices, then click All Devices.

  3. Check the box next to the headset, then click Assign to All Devices, then click Move Devices.

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To delete a headset group:

  1. From Device Manager, click Device Fleet.

  2. Click Group Devices.

  3. Highlight the group you want to delete and click .

  4. Click Confirm to finish deleting a group.

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Settings


You can change certain settings of a headset or group of headsets in Device Manager without having to physically interact with the headset.

To change the settings of a headset or group of headsets:

  1. From Device Manager, click Device Fleet.

  2. Click on the headset or group of headsets you want to change settings for, then click Settings.

  3. Click next to the setting you want to change. Select your change, then click Save.


The settings you can change remotely include:

  • Enable/Disable Automatic Operating System Updates

  • Timezone

  • Enable/Disable Guardian

  • Enable/Disable Hand Tracking

  • Enable/Disable Kiosk Mode

  • Add/Edit Device PIN

  • Add/Edit Admin PIN

  • Enable/Disable USB Debugging

Note: Settings such as volume, brightness or certain network settings need to be manually configured from the headset.

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USB debugging allows you to access developer mode and ADB commands. This makes it easier to test apps you're building and troubleshoot issues.

To enable USB debugging:

  1. From Device Manager, click Device Fleet.

  2. Click on the headset or group of headsets you want to enable USB debugging for, then click Settings.

  3. Click next to USB Debugging, then select On.

  4. Click Turn on USB Debugging from the prompt, then click Save.

Note: You may need to restart the headsets to sync with these changes.

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Hand tracking is a feature that allows you to use your hands instead of the Oculus Touch controllers to navigate in VR. With hand tracking enabled, the headset will use its cameras to detect the position and orientation of your hands.

Currently, this feature is only compatible with apps that have been designed for hand tracking, as well as Oculus Home. Hand tracking must be turned on by your Oculus for Business admin to use. You must also make sure you're on the latest operating system release.

To turn on hand tracking:

  1. From Device Manager, click Device Fleet.

  2. Click on the headset or group of headsets you want to enable hand tracking for, then click Settings.

  3. Click next to Hand Tracking, then select On.

  4. Review the information in the Hand Tracking Data Collection prompt, then click Accept.

  5. Click Save.

From here, the headset will walk you through instructions on using hand tracking for the first time.

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In Device Manager, you can schedule updates for a headset or group of headsets by creating blockout times when you don’t want the devices to update.

To schedule updates:

  1. From Device Manager, click Device Fleet.

  2. Click the headset or group of headsets you want to schedule updates for, then click Settings.

  3. Click next to Operating System Updates, then select Blockout Times.

  4. Select the dates and times you want to avoid updates on.

  5. Click Save.

Keep in mind, these updates will take place after your headset has been asleep for at least one hour. Your devices should be charged or connected to a charger and connected to Wi-Fi. If your device isn’t connected to Wi-Fi, the update will not take place.

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Using Admin Mode


Admin Mode allows you to edit the settings of an individual headset using a PIN. Each headset's PIN can be set up and changed from Device Manager.


Admin Mode allows admins to adjust settings locally for individual headsets. This can be useful if a user is actively using a headset but needs a setting adjusted. Admin Mode can be accessed from in-VR by entering an established 4 digit PIN code.

To enable admin mode:

  1. From your Device Fleet page, select the headset or group of headsets that you want to enable Admin Mode for.

  2. Click the Settings tab from the right side fly-out menu.

  3. Click the Admin Mode toggle to on.

  4. Create a four digit PIN code.

  5. When you're finished, hit the X in the top right corner of the fly-out menu to save your settings and exit the menu.

Remember to let the other admins know what the PIN code is so that they can adjust settings locally on each headset as needed.

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Settings adjustments to individual headsets can be made locally through Admin Mode.

To enter Admin Mode:

  1. Turn on the headset.

  2. Select See All from the bottom menu bar.

  3. When prompted, enter the Admin Mode PIN using the VR PIN pad.

    • The default PIN for admin mode is 1234. You can update you admin mode PIN at any time from the Device Manager settings panel.

  4. Upon successfully entering the Admin Mode PIN, you'll be able to adjust the headset's settings locally. When you're finished, select the blue admin mode button from the bottom toolbar to exit Admin Mode.

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Network


To add a Wi-Fi network to the Network Library:

  1. From Device Manager, click Networks, then click Add a Network.

  2. Enter the network SSID (network name) and password, then click Create.

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Wi-Fi networks that don't require a certificate that have been added to your Network Library can be assigned to headsets you manage.

To assign a Wi-Fi network to a headset or group of headsets:

  1. From Device Manager, click Device Fleet.

  2. Click the headset or group of headsets you want to add a network to, then click Add Network.

  3. Under Network Library click the dropdown menu and find the network you want to add.

  4. Click Add Network.

To add a certificate-based Wi-Fi network to a headset, you'll need to use MDM.

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Installing a certificate for an EAP-TLS (Certificate based) Wi-Fi network must be done through one of the MDMs supported by Oculus for Business.

Adding an MDM to your app library in Device Manager

  1. From Device Manager, click Apps, then click Add App.

  2. Fill in the required fields with the information listed below:

  3. Click Create.

If the MDM you use isn't listed above, you'll need to locate a direct download link or host it yourself.


Deploy an MDM app to a headset

  1. From Device Manager, click Device Fleet.

  2. Click on the headset or group of headsets where you need to deploy the Wi-Fi certificate via MDM.

  3. Click Apps, then click Add.

  4. Select the MDM from the dropdown menu, then click Add App.

  5. You can turn the headset off and back on again to force Device Manager to sync.


Adding a certificate-based Wi-Fi network to a headset

  1. From your phone, use Device Manager to push the MDM app to your headset. Both devices must be on a network that doesn't require a certificate at this point.

  2. Follow the steps from the MDM app on your headset.

  3. Set up the headset so that it's an MDM managed device.

  4. Set up the headset for certificate delivery. This will require interaction with the MDM app from the headset.

  5. Once the MDM app is configured, connect to the certificate-based Wi-FI and confirm it connects to the internet.

Keep in mind, you'll need to repeat the process once for each headset that needs a certificate.

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