The Oculus Support team is available to assist you with any questions you have. Our team will contact you as quickly as possible (generally within one to two working days).
If you have multiple questions or issues that need to be addressed, open only one ticket.
If you're having trouble with using your Oculus device, you can visit the Oculus forums to get help from the Oculus community.
To contact Customer Support directly, submit a support ticket.
If you work in the press and have a question about Oculus, please email media@oculus.com.
With Oculus, we're creating new ways for people to defy distance and connect with each other and the world around them. Through virtual reality, we can radically redefine the way in which people work, play and connect. This is a new environment for many people, and it's important to have clear guidelines for respectful behaviour. We want everyone to feel safe while they enjoy an immersive virtual experience.
The Community Standards outline what is and is not allowed on Facebook apps and technologies, and apply to both content and conduct in VR. You can read the full Community Standards here. To help you better understand how the Community Standards apply to conduct in a virtual space, we have highlighted areas of our Policy and how they apply to conduct in VR.
Oculus users come from many different backgrounds, so make sure that your conduct (as well as any content created or shared) is appropriate for a diverse audience and does not violate the Community Standards. Do not:
Harass or bully other users through conduct, including by:
Stalking or repeatedly following others against their wishes
Cornering, blocking normal movement, physically intimidating or invading personal space without consent
Encouraging the intimidation or bullying of others, including threats to SWAT, hack, dox or DDOS.
Conduct yourself in an offensive or abusive way, including by:
Sexualising minors in any way. In cases of sexual exploitation of children, we report content to the National Center for Missing & Exploited Children
Supporting or representing hateful ideologies or groups by using symbols or attacking people on the basis of race, ethnicity, national origin, religious affiliation, sexual orientation, caste, sex, gender, gender identity and serious disease or disability.
Impersonate a Facebook employee, partner, representative or other real person or encourage other users to do so.
If we find that you have violated the Community Standards or this Conduct in VR Policy across Facebook or Oculus products, we may take action on your account, including temporarily restricting or suspending your account. For repeated or egregious offenses, we may permanently disable your account.
If you notice that someone isn't following the Community Standards or Conduct in VR Policy, you can report them from your device or by completing a form on the Oculus website.
Quest 2 and Quest
Press the Oculus button on your controller to access the toolbar.
Select People from the toolbar.
Select Report.
If you want to capture a video of the user or interaction you're reporting, select Record Video from the prompt. Otherwise, select Continue.
If you select Video Report, you'll be taken back to the app you were in, a recording will automatically begin and a small red light will appear on your screen. You can end the recording by pressing the b or y button on your controller.
Select the user you would like to report from the pre-populated list or search for their username in the search bar at the top.
Select the reason for your report from the Let us know what happened menu.
Review the details of your created report and select Submit Report.
Rift S and Rift
Press the Oculus button on your Touch controller to access the toolbar.
Using your Touch controller, point at the clock on the right-hand side of your toolbar to view the menu.
Select Report Abuse.
If you want to capture a video of the user or interaction you are reporting, select Video Report from the prompt. Otherwise, select Report.
If you select Video Report, you'll be taken back to the app you were in, a recording will automatically begin and a small red light will appear on your screen. You can end the recording by pressing the Oculus button on your controller or waiting for 2.5 minutes.
Select the user you would like to report from the pre-populated list or search for their username in the search bar at the top.
Select the reason for your report from the Let us know what happened menu.
Review the details of your created report and select Submit Report.
Oculus website
Go to our Report a Person for Abuse form.
Fill in the required information and select Submit to submit your form.
When you report someone, make sure that you include the following information:
The username of the person you're reporting.
The issue or reason for reporting.
The app that the issue happened in.
The date and approximate time of the abuse.
A description or additional details of what happened.
A video recording of what occurred (if available).
If you've received a notification that your account has received a warning or suspension, a report against your account was reviewed and deemed to be in violation of the Community Standards or Conduct in VR Policy.
Violating the Community Standards or Conduct in VR Policy may result in actions being taken against your account, including, but not limited to, suspension or termination of your account.
Please get in touch with Oculus Support if you want to appeal.