Oculus for Business Solution

What is Oculus for Business?
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The Oculus for Business solution is available with your purchase of an Oculus Quest headset. Oculus for Business on Oculus Quest offers a secure and reliable solution to deploy virtual reality (VR) in a business environment. The offering includes:

  • the ability to use the Oculus Quest for commercial purposes in your Commercial Organization (as defined here);
  • a one-year license for enterprise software (with the option to renew) that you can use to set up and manage VR devices and to create a professional in-headset launcher;
  • data security for the duration of your license*;
  • enterprise grade 24-month warranty for fast returns (for more details, see here); and
  • enterprise grade 24-month customer support (for more details, see here).

*Your enterprise software is subject to the enterprise privacy disclosure at https://business.oculus.com/legal/enterprise-privacy-disclosure/. If you do not renew your enterprise software license following its expiration, you will revert to consumer edition software subject to the consumer privacy policy found here.

What if I want to purchase an Oculus Rift S or Oculus Go?
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As we’ve been developing and testing the platform based on key use cases for enterprise customers, it’s become clear that Oculus Quest, with its high-end graphics and fully immersive capabilities, is the best solution for most business VR needs. You can purchase Oculus Rift S and Oculus Go for commercial use. However, the Oculus for Business solution, including the enterprise software, enterprise warranty and enterprise support, is not available for either the Oculus Rift S or Oculus Go. If you purchase enterprise edition Oculus Rift S or Oculus Go, you will get:

  • the ability to use the Oculus Rift S or Oculus Go for commercial purposes in your Commercial Organization (as defined here);
  • consumer edition software**;
  • the consumer warranty (for more details, see here); and
  • consumer support (for more details, see here).

**Your Oculus for Business Oculus Rift S or Go is subject to the consumer privacy policy found here.

What is the difference between consumer edition devices found in retail stores and online, and enterprise edition devices?
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There are no hardware differences between consumer edition and enterprise edition devices. However, consumer edition devices are subject to the consumer Terms of Service (https://www.oculus.com/legal/terms-of-service/) which grant a right to use the software solely for personal and noncommercial purposes, while the enterprise edition devices are subject to the Enterprise Use Agreement (https://business.oculus.com/legal/enterprise-use-agreement/) which grant a right to use the applicable software for commercial purposes in your Commercial Organization. Further, Oculus Quest is enabled for our end-to-end Oculus for Business solution described here). The in-headset software in Oculus Quest is different from the in-headset software in our consumer edition devices. Learn more here.

Who is the Oculus for Business solution designed for?
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The Oculus for Business solution is designed for:

  • businesses that are planning to deploy a VR solution at scale to their employees with internally developed VR content or third-party developer VR content not obtained via the Oculus Store, and who plan to manage their own fleet of devices;
  • businesses that are planning to deploy a VR solution at scale to consumers (including demos and VR experiences) under the business’s direct supervision and management. Devices used in this model are managed directly by the business and are not for end users to take home; and
  • developers who are testing their application to deploy through Oculus for Business. This is only for testing purposes. Developers should not manage deployments on behalf of enterprise customers.
Who is the Oculus for Business solution NOT intended or permitted for?
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The Oculus for Business solution is NOT intended or permitted for:

  • businesses that manage, rent or lease deployments on behalf of customers without personnel present at all times to administer and supervise the use of the devices (see here);
  • businesses that want to deploy VR content to their employees with consumer apps delivered via the Oculus store; or
  • business to consumer use cases where consumers expect to keep or take the devices home.

For more information see here.

How can I purchase an Oculus for Business device?
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Purchases can be made through our trusted distribution channels. Please visit https://oculusforbusiness.fb.com/get-started.html to open an inquiry form that will put you in touch with our distributors to complete purchase. They can also provide you with information on pricing, delivery times, and volume purchases (where available).

Oculus for Business is currently supported in the countries listed here.

What happens when I switch from the consumer software to the enterprise software or vice versa?
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Your Oculus Quest device will come preloaded with consumer software. Activation of your enterprise software may require a factory reset which will result in the loss of any stored content on the consumer software. If you have an Oculus Quest device running Oculus for Business enterprise software and choose not to renew your subscription to the enterprise software, this may also result in a factory reset and the loss of any stored content.

Can I upgrade to the Oculus for Business solution for my existing devices?
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No. The Oculus for Business solution is only available for new Oculus Quests.

Can I buy commercial use rights for my consumer Oculus Rift S and Go?
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No. You will need to purchase an enterprise edition Oculus Rift S or Go.

Will I be reminded to renew my Oculus for Business Oculus Quest subscription?
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You will receive a notification to renew your subscription when it is about to expire. If you choose not to renew your subscription, you will lose access to the enterprise software and may lose any stored content, see here.

Can we disable Guardian permanently?
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Yes, your admin has the ability to disable Guardian for any and all devices via the Device Manager. Disabling Guardian is only supported for seated experiences and will default to an average seated height for the user.

Can we engage with a third party developer or independent software vendor (ISV) to develop content?
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Yes. You may engage with a third party developer or ISV or develop your own content for the enterprise software.

Legal Terms

What is the Enterprise Use Agreement?
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The Enterprise Use Agreement is a set of terms that governs your use of enterprise edition Oculus products for commercial or business purposes. The full text of the Enterprise Use Agreement can be found here.

What privacy policy covers my products?
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Oculus Quest running on enterprise software is subject to the enterprise privacy policy found here.

Devices running on consumer software are subject to the consumer privacy policy found here. This applies to enterprise edition Oculus Rift S and Oculus Go, and any Oculus Quest that is running on consumer software (e.g. following the expiration of your subscription).

Can we use content purchased on the Oculus Store for commercial use?
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The content purchased in the Oculus Store is intended for consumer use. If you would like to use third party content on your Oculus for Business products, you will need to obtain permission from the relevant third party to use their content for commercial or business purposes. Note that there is no Oculus Store available on the Oculus for Business enterprise software.

Can I lease my Oculus for Business devices to third parties?
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You may purchase devices and use them in your own business or for a demo. However, the Enterprise Use Agreement does not permit leasing products to third parties unless you have your personnel present at all times to administer and supervise the third party’s use of your devices. Such supervised rentals are subjected to the additional terms in the Headset Extended Community License at http://business.oculus.com/legal/headset-extended-community-license/. For a detailed discussion of supervised rental rights and restrictions, see here.

Can I operate an experience that includes co-location features?
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Co-location is when two devices in the same vicinity track each other within the software. The tracking functionality of the Oculus software does not support co-location, and you may not modify the tracking functionality for custom co-location or otherwise.

Why is the minimum age 13?
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Keeping people safe in virtual reality is our top priority. Oculus has provided comprehensive warnings about our products since they were launched, and this now includes Oculus Quest. The warnings advise that our VR products should not be used by children under the age of 13 because online safety experts have landed on 13 as a marker for social online activity generally. We will continue to look at how people use Oculus and how the product develops in making decisions about our product policies.

Is there any way to customize or bypass the Oculus Device Manager Mobile Application, web application, or platform services?
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You may not bypass or override the Oculus Device Manager Mobile Application, web application, or platform services. This includes creating a custom application launcher in kiosk mode that gives users access to multiple applications without returning to the Oculus homepage or creating proprietary interfaces, application programming interfaces, or a third-party application store or marketplace. The only exception to this restriction is that up to 10 of your devices may be in developer mode at any time, which may allow you to bypass certain Oculus platform services if used in accordance with the applicable requirements of developer mode.

Is side-loading content permitted?
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Mass provisioning is only available for devices that are running the Oculus for Business enterprise software.

Devices running the consumer software will only have the option to side-load content.

Workplace (WP)

Do I need a Workplace account?
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If you have an Oculus for Business Oculus Quest device running enterprise software, then your Oculus for Business admin will need a Workplace account subject to the terms at https://www.facebook.com/legal/FB_Work_EnterpriseAgreement.

If your devices are not running Oculus for Business enterprise software, you do not need a Workplace account.

What is Workplace and why am I being asked to create a Workplace account?
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Corporate VR solutions must have a strong security foundation. That’s why we built the Oculus for Business enterprise software solution on the world-class security infrastructure and privacy practices of Workplace by Facebook. This includes strong data center security, 24/7 threat monitoring, layers of encryption, and advanced technologies like machine learning. We’ve also adopted Workplace policies for giving organizations control and ownership of their VR application data. Your Oculus for Business admin will need a Workplace account to administer your Oculus for Business enterprise software solution.

If my business has an existing Workplace account, do we need to create a new one?
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It depends. The enterprise software runs on the premium version of Workplace. If you have the free version, we will upgrade you, at no cost, to the premium version. If you already have the premium version, then you will need to have your company’s Workplace admin turn on permissions for your Oculus for Business admin.

Does my business need a Workplace account for each Oculus for Business headset we purchase?
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No, you will only need accounts for your admins, but not for each headset. The Oculus for Business admin may be a different person from your Workplace admin.

Warranties/Support

What warranties and support are provided for the Oculus Quest?
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Oculus Quest products include our enhanced enterprise support offering that provides hardware and software support via a dedicated help center, chat, email, and phone (call back) during the warranty period.

Oculus Quest products also come with an extended 24-month hardware warranty and are eligible for advanced exchange.

The full terms of our warranty and support offerings for enterprise edition Oculus Quest are available at: warranty and support.

What warranties and support are provided for enterprise edition Oculus Rift S and Oculus Go?
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Oculus for Business Oculus Rift S and Oculus Go products come with our standard consumer warranty and support.

The full terms of our consumer warranty are available at: warranty.

Transfer, Renting and Leasing

Transfer
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You may not purchase Oculus enterprise edition products on behalf of other parties and transfer or resell such products. If you are an independent software vendor (ISV) working with a customer who needs devices, please instruct such customers to purchase Oculus enterprise edition products directly.

Permitted Renting and Leasing
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You may rent or lease your Oculus products to a third party as part of a service or other offering, but you must have personnel present at all times to administer and supervise the use of the headsets. All permitted leasing is subject to the terms of the Headset Extended Community License, found here.

Not-Permissible Renting and Leasing
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You may not allow a third party to rent the headsets outright, without the headsets being under your supervision and control. Leaving your headsets with third parties is not permitted.

ISV Program

You can learn more about how we engage with enterprise developers and independent software vendors (ISVs) at Oculus ISV Program.